Returns
Our policy lasts 15 days. If 15 days
have gone by since your order delivered, unfortunately we can’t offer
you a refund or exchange.
To be eligible for a return, your item
must be unused and in the same condition that you received it. It must
also be in the original packaging.
Several types of goods are
exempt from being returned. Perishable goods such as food, flowers,
newspapers or magazines cannot be returned. We also do not accept
products that are intimate or sanitary goods, hazardous materials, or
flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once
your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify
you of the approval or rejection of your refund.
If you are
approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of
payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We
only replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at
[email protected]
Gifts
If the item
was marked as a gift when purchased and shipped directly to you, you’ll
receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the
item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund
to the gift giver and he will find out about your return.
Shipping
To
return your product,Please contact our Customer service
at [email protected] to get the return address. You will be
responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the
cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If
you are shipping an item over $75, you should consider using a
trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.
